| Why do you
come to us? |
- "You are best at what you do"
- "Find you very helpful"
- "You do what you promise"
- "We have a long history with you - never had to
consider going elsewhere"
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| How would
you rate us in relation to other businesses on a scale of 1-10 (10 being best)? |
- "9 You respond well"
- "8 Minimum order only
complaint" (subsequently reduced from 500 kilos to 50 kilos)
- "5 Lead time too long" (subsequently
stock levels increased to anticipate demand and lead time reduced)
- "9 Excellent products, great
production team"
- "10 No problems whatsoever"
Average
score 8.5 (30 businesses) |
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| Do you find
us easy or difficult to do business with? |
- "Easy"
- "Very easy"
- "Easy - you anticipate our
needs"
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| What are we
good at? |
- "The quality of your products"
- "Good service - nice people"
- "Dependable deliveries"
- " Very helpful when customers are pressurising
us"
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| What are we
bad at? |
- "Lead time could be improved" (Done)
- "Decrease minimum order" (Done)
- "No complaints"
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| Is the fact
that we make our nails using machines and methods that have barely changed in 200 years
important or relevant to you? |
- "Very important to our market - the authentic look is
vital" (UK restorer of old buildings)
- "Critical for the market we are aiming at"
(UK supplier to USA restoration market)
- "Very relevant - we are very much a traditional
boatyard" (Irish boat builder)
- "Not relevant - the quality is more important" (SE
Asia boat builder)
- "Not really relevant" (UK rail track
supplier)
- "Not relevant" (UK new house builder)
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| What
benefit do you get from using cut nails? |
- "We are selling the history we create - your products
contribute" (UK restorer of old buildings)
- "Fewer repairs, longer at sea, more income" (UK
fishing boat builder)
- "Nails last longer - alternative nails in market are
poorer quality" (S E Asia boat builder)
- "Dependable product" (UK rail track
supplier)
- "Nails suit the builder using traditional
methods" (UK new house builder)
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| What are
the three most important aspects for you in dealing with us? |
- "Product - Quality - Service"
- "Quality - Delivery time -
Response"
- "Product - Product - Product"
- "Price - Delivery - Reliability"
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| Any final
comments about our business or our team? |
- "You are fun people to deal with -
Good Luck"
- "No offence intended by our
complaints - you very rarely cause us a problem"
- "Must stress the importance of our
relationship with you"
- "You need a higher profile"
- "Keep doing what you are doing -
because you do it well"
- "Happy with relationship - no
complaints"
- "I can honestly say that I have
always found you one of the straightest, most decent and plain nicest companies I have
ever dealt with"
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| View some of our special projects |
